Privacy and cookies policy

  1. Introduction

 

1.1 Nicholson Coaching (hear in after We/we) are committed to safeguarding the privacy of our website visitors and service users 

 

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

 

1.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data. You can access the privacy controls via www.nicholsoncoaching.co.uk 

 

1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.

 

1.5 In this policy, “we”, “us” and “our” refer to Nicholson Coaching. For more information about us, see Section 20.

 

1.6 Our website is hosted in The Netherlands, Europe. If you have any concerns about the way we handle your personal details, please connect to us at info@nicholsoncoaching.co.uk. If you do not receive a sufficient reply within 6 weeks after making your request, you could also contact the Dutch Autoriteit Persoongegevens https://autoriteitpersoonsgegevens.nl. Their staff speaks English. 

 

  1. The personal data that we collect

2.1 In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

 

2.2 We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers.

 

2.3 We may process your account data (“account data“). The account data may include your name, email address, business name. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

2.4 We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The source of the profile data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the profile data from the relevant social media account provider.

 

2.5 We may process information relating to our customer relationships (“customer relationship data“). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is [you and/or your employer.

 

2.6 We may process your personal data that are provided in the course of the use of our services and generated by our services in the course of such use (“service data“). The service data may include the products that you clicked on, use of (free) intake calls, newsletter clicks etc. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

2.7 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.  The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business as well as any tax obligation the transaction may incur.

 

2.8 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

 

2.9 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics.  Their privacy policy is available here: https://policies.google.com/privacy. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is consent.

 

2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

2.14 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

 

  1. Automated decision-making

3.1 We may use your personal data for the purposes of the automated decision- making in relation to ‘profiling’ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular, to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

 

3.2 This automated decision-making will be done strictly in accordance with articles 4 and 13 of the GDPR.

 

  1. Purposes of processing and legal bases

4.1 In Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

 

4.2 Operations – We may process your personal data for the purposes of operating our website, the processing and fulfillment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

4.3 Publications – We may process account data, profile data and/or service data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

4.3 Relationships and communications – We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

 

4.5 Personalisation – We may process account data, service data and/or usage data for the purposes of personalizing the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is consent OR our legitimate interests, namely offering the best possible experience for our website visitors and service users OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

4.6 Direct marketing – We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

 

4.7 Research and analysis – We may process usage data, service data and/or transaction data for [he purposes of researching and analysing the use of our website and services, as well as researching and analyzing other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

 

4.8 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

 

4.9 Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

 

4.10 Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

 

4.11 Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

4.12 Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

 

  1. Providing your personal data to others

5.1 We will not disclose your personal data to third parties, unless in relation to our professional obligations regarding the International Coaching Federation or for legal or insurance purposes (see below). Also note that when you use social media to access or share the contents of our website such as blog articles or social media posts, that these social media companies collect data.

 

5.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice. 

 

5.3 Your personal data held in our website database will be stored on the servers of our hosting services providers https://www.cdmon.com  

 

5.4 We may disclose your name and company to our suppliers or subcontractors insofar as reasonably necessary for the purpose of handling any contractual obligations that you have entered into with us OR your participation in a specific workshop after your enrollment in that.

 

5.5 Financial transactions relating to our website and services may be handled by our payment services providers, Paypal or ABN Amro Bank. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at: https://www.paypal.com/nl/webapps/mpp/ua/privacy-full

 

https://www.abnamro.nl/en/personal/overabnamro/privacy/index.html

 

5.6 We may disclose contact data along with any other personal data contained in enquiries made through our website or services to one or more of those selected third party suppliers of goods and/or services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

 

5.7 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

  1. International transfers of your personal data

6.1 In Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

 

6.2 The hosting facilities for our website are situated in Spain. The competent data protection authorities have made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities.

 

6.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

 

  1. Retaining and deleting personal data

7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

      1. We will retain your personal data as follows:

(a) personal data in relation to analytics of our website will be stored for 14 months according to Google Analytics.

 

(b) personal data relating to our MailChimp newsletter can be adjusted by you via a link in every email sent by MailChimp, and you can remove yourself from that list at any point.

 

(c) personal data that you share in the context of our coaching contract will  be retained for a minimum period of the duration of our coaching relation and will be destroyed within 1 year of our completion session. Information shared via email will be deleted once per year, with the exception of information necessary for legal and tax purposes.

 

7.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

 

(a) the period of retention of will be determined based on the criteria set out by the GDPR but will not be longer than 12 months.

 

7.5 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

  1. Security of personal data

8.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

 

8.2 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

 

8.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.

 

8.4 Data relating to your inquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

 

8.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

 

8.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

 

  1. Your rights

9.1 In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

 

9.2 Your principal rights under data protection law are:

 

(a) the right to access – you can ask for copies of your personal data;

 

(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

 

(c) the right to erasure – you can ask us to erase your personal data;

 

(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;

 

(e) the right to object to processing – you can object to the processing of your personal data;

 

(f) the right to data portability – you can ask that we transfer your personal data to another organization or to you;

 

(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

 

(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

 

9.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request your personal data by emailing info@nicholsoncoaching.co.uk.

 

9.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

 

9.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

 

9.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

 

9.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

 

9.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

 

9.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest.


9.10
To the extent that the legal basis for our processing of your personal data is:

 

(a) consent; or

 

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

 

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

 

9.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

 

9.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

9.13 You may exercise any of your rights in relation to your personal data by written notice to us info@nicholsoncoaching.co.uk, in addition to the other methods specified in this Section 9.

 

  1. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

 

10.2 In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

  1. Personal data of children

11.1 Our website and services are targeted at persons over the age of 18.

 

11.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data. 

 

  1. Updating information

12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

  1. Acting as a data processor

13.1 In respect of doing an subcontracted work, we do not act as a data controller; instead, we act as a data processor.

 

13.2 Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.

 

  1. About cookies

14.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

14.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

14.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

 

  1. Cookies that we use

15.1 We use cookies for the following purposes:

 

(a) authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

 

(b) shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website.

 

(c) personalisation – we use cookies to store information about your preferences and to personalise our website for you; 

 

(d) security – we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; 

 

(e) advertising – we use cookies to help us to display advertisements that will be relevant to you; 

 

(f) analysis – we use cookies to help us to analyse the use and performance of our website and services via google Analytics; and 

 

(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.  

 

  1. Cookies used by our service providers 

16.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 

 

16.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.   

 

16.3 We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com.  You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org.  However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996   

 

16.4 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook’s use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook’s use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217

 

16.5 We use MailChimp to send our newsletter to you. This service uses cookies for e.g. tracking purposes, open rates and click through rates. You can view the privacy policy of this service provider at https://mailchimp.com/legal/privacy/.    

 

  1. Managing cookies

17.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

 

(a) https://support.google.com/chrome/answer/95647 (Chrome);

 

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); 

 

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera); 

 

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); 

 

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and 

 

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). 

 

17.2 Blocking all cookies will have a negative impact upon the usability of many websites. 

 

17.3 If you block cookies, you will not be able to use all the features on our website. 

 

  1. Cookie preferences


18.1
not applicable

 

  1. Amendments

19.1 We may update this policy from time to time by publishing a new version on our website. 

 

19.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 

 

19.3 We may notify you of significant changes to this policy by email. 

 

  1. Our details

20.1 This website is owned and operated by Charlotte Nicholson www.nicholsoncoaching.co.uk.

 

20.2 We are registered in The Netherlands under registration number KVK-number 78384516, and our registered office is at Kamer van Koophandel, Mozartlaan 7, Breda, 4837 EH, The Netherlands.

 

20.3 Our principal place of business is Breda, The Netherlands

 

20.4 You can contact us:

 

(a) using our website contact form;

 

(c) by telephone, on the contact number published on our website; or

 

(d) by email, using info@nicholsoncoaching.co.uk

 

  1. Representative within the European Union

21.1 Our representative within the European Union with respect to our obligations under data protection law is Charlotte Nicholson and you can contact our representative by the contact details in article 20.4.

 

  1. Data protection officer

22.1 Our data protection officer’s contact details are: info@nicholsoncoaching.co.uk.